Dear Mr. Kuhlke,
Knowing what I usually experience in today’s business environment, two extraordinary things happened during our 1-Step House Painting Project:
1. The painting team demonstrated a high degree of pride in their work. Very Professional human beings.
2. The Vinyl Designs, Inc. entire team delivered far more than they promised!
This kind of effort is so unusual in today’s sales and permorance marketplace, that I felt motivated enough to write a personal letter to commend and appluad the team that represents your company.
Dear Mr. Vanni,
I would like to take this opportunity to thank you for your leadership and help with my recent home improvement project. Your management of this project greatly increased both my confidence in your company and my satisfaction with the results. You made sure I was well aware of the work activities and schedule. You carefully explained what work would be done so that I knew exactly what to expect. You were fully involved in each step in the process and personally ensured that the work was completed in accordance with Vinyl Designs high workmanship and quality standards. The Texcote COOLWALL System has enhanced both the energy efficiency and appearance of my home. From the complements that I receive, I am sure it looks better now than it did when it was new. Between the new triple paned windows (also installed by Vinyl Designs) and the COOLWALL , I have already experienced a significant reduction in my energy costs as well as a more comfortable home environment. I would gladly recommend both Vinyl Designs and the Texcote COOLWALL System to anyone who is interested in realizing energy cost savings and enhancing the beauty of their home.
We want to express our appreciation to you and your team for creating the beautiful “new” looks on our home. We knew we needed to do something to the front part of the structure. We are so pleased with the final result! When we scheduled the work to be done, we had no idea we would be experiencing rain in the middle of our project. You suggested and followed through by starting one day early due to the forecast of and yes, lighting, and thunder and rain storm in the middle of the work days. We were impressed with a number of items. When the team arrived, each one knew his assignment and immediately proceeded to work on their specific tasks. They were efficient and did not waste any time. It was interesting to watch all their preparation. It was truly a “team working together” effort. All lighting fixtures and hardware were removed so the entire wood surface could be painted. The fixtures were properly re-attached. All the windows were covered with plastic. Paper was taped in place around all concrete and wood next to areas to be painted. The sprinkler pipe and head at the corner of the garage and walkway up to the front door were even painted to match the house. We asked to have one of our downspouts to be replaced. One was installed properly, caulked and painted to match the house. Dave (independent salesman), you really made my day when we asked if you had someone who knew how to make our weather vane vertical. It was installed several years ago and was never straight. I’m so tickled about how it looks now. Thank you so much! We appreciate the walk through. You pointed out several items for adjustment and we even added some additional ones. Everything was touched up. We continue to admire the work each time we look at it. Some neighbors and a couple of walkers have commented on how nice the house looks. Even a bicycle rider going by one evening yelled to us, “It looks good!” We thank you and Vinyl Designs for all your efforts on our behalf. It has been a pleasure to work with you.
Just a note to tell you how very pleased I am with the new COOLWALL coating on my home. Your workmen were exceptional; taking such care with the power wash down and making the necessary repairs before starting the COOLWALL coating. After the project was finished they put the potted plants and patio furniture back in place and left everything very neat and tidy. They accomplished all this in four days, just remarkable I commend them for an excellent job and great teamwork!
Today marks the end of a remarkable experience: the excellent painting of the exterior of my home. The father/son teammates of Jose and Jose Curiel were knowledgeable and diligent, and my reward from them is a beautiful piece of craftsmanship. I very much appreciate all they did, just as I am grateful for the guidance and assistance I received from Kent Tsang. I thank all of your company for the high quality of the materials that were used.
Hi Steve, thought you might be interested in seeing this graph. The Dec. 2009 PG&E bill is the first (total monthly bill) after the installation of the eight new windows and two sliding doors. Everything else is essentially the same, in fact, we had snow and a few 28 degree days this year. The home is all electric (heat pump) Our electric bill dropped from $218.00 last Dec. to $129.37 this year! A very significant savings! These will pay for themselves sooner than I thought while also providing more comfort. Hope you had a Merry Christmas, and thanks again.
Sincerely, Richard Bethel
“I was very wary of allowing a salesperson into my home as I had a very negative experience with a window company three years ago. The salesperson from Vinyl Designs who came to my home was courteous and knowledgeable and did not waste my time, but answered all my questions and showed me exactly the product I wanted. The pre-site person worked quickly, was friendly, and explained all the papers I was signing. I cannot say enough good things about the installers, Steve and Mike. They arrived on time, introduced themselves, and got to work. They were polite and well-mannered and professional. They did a wonderful job of installing the windows. They left my home cleaner than when they got there. My old patio door seemed to be difficult to remove, but they worked together to get the job done right, and I cannot tell you how pleased I am with the windows. They are beautiful! I would highly recommend both Vinyl Designs and the wonderful young men who installed my beautiful new windows. Thank you!”
“After having about five different window quotes and being very frustrated with the whole situation, Chuck was a very big help to my final decision. The installers came at the designated times and called ahead. They were efficient, cleaned up after installation, and never stopped for lunch or a drink. I asked if they wanted soup or anything when I was making my own lunch and they politely said no, they had lunch in the truck. They never stopped to eat it though.
I am thoroughly pleased with my association with your company and commend you on the people you employ. I hope these men are recognized for their courtesy and customer service. They certainly represent your company in a first class manner.
Three people have since asked me about my windows and I have recommended you very highly and without reservations of any kind
Thank you for helping my home look more beautiful. ” – Patricia Valentine
“We are writing to thank your company for the excellent job your window installers did on August 14th. The windows look great and your employees did a good job cleaning up the area after each installation. We are well pleased. Just in the short time period since installation, we can see a difference in sound reduction from traffic noise and potential lowering of heating and cooling bills. We would be pleased to recommend your company and its products to others. Thank you very much.” – Joseph & LaRena Hannon
“Our new windows are in and what a difference it has made in the house. Most important, no window washing for a while. All kidding aside, they are absolutely beautiful!
Sergey and his co-worker were great people. We could not get over the speed with which they worked. There was not a wasted movement and those windows were finished in no time at all. They arrived around 9:00 AM and by 2:00 PM they were finished. They left everything in excellent shape and Sergey will be back to hang up the new blinds when they arrive. Unfortunately, we are unable to do that kind of work anymore. At our ages (81 and 83), we don’t climb ladders.
We have noticed how quiet it is around here now. We used to hear our sprinklers but now we don’t even know they are on. Also, our neighbors have some barking dogs which at times can get on our nerves but even that seems a lot lower in volume now.
Once again, we want you to know how much we appreciated the work Sergey and his co-worker did and we would highly recommend them to anyone. They are very wonderful people.
Thanks again for the beautiful new windows-we did not realize just what a difference they would make. ” – Charles and Adelaide Davis
“Words cannot express how appreciative I am that you have come into my life. Not only do I have great new windows, but I also have a new friend. The whole process from setting an appointment with you until the installers were finished was one of the best business dealings I have ever had. I just love my new windows. They are so beautiful, they keep my house warmer, and much quieter, and I can keep my drapes open without being embarrassed. My son sleeps with his window open every night and just loves it. I just can’t thank you enough.” – Alicia Pennington Daniels
“Recently we had windows installed by Vinyl Designs. We had 8 low-e windows and 2 low-e sliding glass doors put in our home. We were impressed with the professionalism of the people we dealt with. The construction of the Amerimax windows and the installation process were carefully discussed with us. We have been very pleased with the look of the windows on the exterior and interior of the house. We really like the double locks on all windows. The work area was cleaned up and the windows cleaned before the installers left. Overall we are extremely happy with the process and are very satisfied with the windows and doors. We highly recommend Vinyl Designs and Amerimax windows.” – Jytte and Frank Blakeman
“We recently had some double planed windows installed at our home and would like to take this opportunity to comment on how much we like them. They are very attractive and look very nice with or without blinds or drapes over them. We feel the price was very reasonable as this will save us quite a bit of money in our heating and air conditioning bills from here on out. The work was done in a very professional and courteous manner and in a relatively quick period of time. We would highly recommend these products to anyone wishing to save money on their utility bills.” – Dick Hill
“We’ve had our windows a couple of months now experiencing the last remnants of summer and a little bit of what winter is going to bring us and I can say without reservation that our new windows are one of the best investments we’ve ever made. Our level of comfort has increased for sound-deadening, temperature and aesthetics. It really is amazing how much they add to our home. Not only are the Amerimax windows a fantastic product, but your team was wonderful to work with. Mark and Brent were patient and thorough in their description of the products available and guided us toward the windows that fit our desired characteristics. The young man who came out to measure my windows for fit was very helpful and suggested a way of doing the job that greatly benefited the whole process. Rod and his excellent crew of Michael and Steven were competent craftsmen that I would feel comfortable with them doing just about any job in my home. The team back at your office always made sure that everything was going according to plan. What a team! I would recommend your team and the Amerimax product to my friends and neighbors. Thank you.” – Jay Guettler